There are no returns or exchanges on lay-buy items with the exception of faulty goods or in accordance with your legislated rights.
The customer or Plyroom has the right to cancel a lay-buy.
If the customer cancels the lay-buy within 1 month they have the right to a refund of the payments made, less the cancellation charge.
If Plyroom cancels the lay-buy within 1 month the customer will be given seven days notice and will be entitled to a full refund of all payments made.
Customers will be contacted for all lay-buys that are not completed by the due date. After the due date the lay-buy will be cancelled and the customer will be given a refund for their payments made, less the cancellation charge.
The cancellation charge is applied to compensate Plyroom's selling, storage and administration costs.
No items can be taken by the customer until the entire lay-buy has been paid in full.
Delivery of the lay-buy will be arranged once final payment has been made. Quoted delivery times are accurate at the date of order but may change due to reasons outside our control.
Delivery is a separate fee and is not calculated when your initial lay-buy is set up. We will get in contact with you once your lay-buy has been completed with a separate invoice for delivery.
A storage fee of 3% per month of the invoice value will be charged for lay-by where the goods are not picked up or delivered after the lay-buy period.
*PLEASE NOTE Sale prices cannot be honoured for Lay-buys.