Shipping and Returns

Delivery


Delivery Times

We are committed to getting your beautiful items to you as quickly as possible.  However delivery estimates will depend on the item being ordered and your delivery location.

  • Small homewares and accessories orders are sent every 2 business days.
  • Delivery times for furniture items that are in stock vary. Estimated furniture delivery guidelines:

Melbourne, Sydney and Adelaide: 5 – 7 business days from dispatch

All other capital cities:  7 – 9 business days

Everywhere else in Australia: 10 – 12 business days

International deliveries (with the exception of New Zealand for small items) are not available at this point in time.
 

Out of stock items

Orders for out of stock furniture will still be ordered and your order will be reserved in our next available shipment. Availability and estimated lead times are captured on each product page under AVAILABILITY. For further questions, please contact us.

For items coming from Europe we will keep you up to date on when your order has left Italy and when it arrives in Australia.

 

Delivery Partners

We partner with many different courier companies depending on item size, availability and delivery location. Once your item has been dispatched we will email you to arrange a specific time and provide you with the name of the courier company engaged for delivery of your item.

 

Cost of Delivery

The cost of your delivery is stated at checkout. Please email us if there is any confusion.

All deliveries are to your front door only. Couriers cannot assist you to carry the items into your home or position in a room.

If there is no one at the delivery address to accept the order a re-delivery charge will apply. This charge varies depending on the size of the item and the distance from the courier base to the delivery address. The courier will leave a calling card to organise another delivery day.

 

Pick up at our studio

Our Melbourne studio is open to the public for order collection on an appointment basis. During the checkout process, Victorian orders may elect collection as a no charge delivery option.

Please call 1300 709 399 Monday-Friday between 8.30am and 5.30pm for further information and appointments.

 

Insurance


Plyroom will cover the insurance of your product during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified for someone else to receive your furniture who is not you for delivery purposes (for example as a gift or a neighbour) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Plyroom and transfer of responsibility in the same way.

 

Returns


Returns for change of mind

We want you to love your Plyroom furniture and understand that sometimes you might change your mind. That’s why we offer a 14-day returns policy.

If you change your mind after placing your order you are entitled to return it for a refund providing that we are informed within 14 days of delivery. All returned items must be unopened in their original wrappings, and not assembled or part assembled in any way. Please note that we do not refund custom orders for change of mind once a deposit has been paid.

If the item(s) is faulty, but you are no longer in possession of the original packaging the return claim can still be submitted. Where the original packaging is either damaged or no longer suitable to protect the product once shipped, we kindly ask that you arrange by whatever means to have the product(s) safely and securely wrapped before being picked up by our delivery partners.


Processing a refund

After the approval of your return, Plyroom will provide you a refund less the delivery costs to return the product(s) and a 10% restocking fee within 7-10 days from the date we receive the unopened returned product(s).


Shipping charges in case of return

You can return your item(s) within 14 days of the delivery date. If you simply decide that you do not want your product anymore, you will receive a refund, less the outbound associated shipping costs and a 10% restocking fee. Shipping costs will vary according to the item(s), supplier and your location.

In the unexpected event of receiving a faulty product(s) or if you have a warranty claim within 12 months of purchase, please contact us by email at info@plyroom.com.au. We may ask for photos to support the assessment of your claim. If the warranty claim is accepted, we will arrange a replacement, a store credit or a refund for the item(s), and cover associated freight costs.

 

Warranty


We offer a 12 month warranty on all Plyroom products. The warranty covers any material or manufacturing defects but it does not cover general wear and tear.

The warranty will be void if for any reason the product has been altered.

All customer details for purchases made through Plyroom online are kept on file, so there is no need to complete a warranty card. Please contact us to make a warranty enquiry.

If you purchased the product from one of our stockists, please lodge your warranty claim at the store with your original proof of purchase.