Plyroom provides the following warranty terms and conditions for all Plyroom products. This includes products from both the Plyroom range and all collaborations.
Plyroom guarantees that all products sold are free from manufacturing faults and defects for a period of 2 years from the date of original delivery.
The warranty guarantee does not cover:
- Any breakage caused by negligent and/or improper use of the goods.
- Changes caused by normal wear and tear
- Any damage caused by lack of and/or erroneous maintenance. Please see detailed care instructions supplied to you with your product and outlined on www.plyroom.com.au/pages/product-care
- Any damage due to an accident or force
- Degradation of finish caused by environmental factors.
Timber - 2 Years Structural
A 2 year warranty covers the structural integrity of Plyroom products. Any surface abrasions or dents will not be covered if they were not reported immediately upon arrival of your purchase. A selection of images will be requested dependent on the damage reported. The timber products have been crafted by hand with carefully selected timbers suitable for the intended use of the product. It is a natural product and can change with environmental variables. Humidity and fluctuating temperatures that causes bowing or joint separation are not warranted. No warranty will be accepted where sun or heat exposure damage is the visible cause.
Fabric - 1 Year
Plyroom has hand selected fabrics that are suitable for the intended use of each product. All meet exacting standards. Warranty will not be accepted unless the damage is clearly visible through mishandling before changing hands. Any fabric pulls visible between seams and/or cording must be reported upon arrival of your product. Images will be requested.
Fabric will not be warranted unless upon arrival obvious damage to the surface is visible and reported.
If there are any faults with your purchase on receipt of the goods, please make contact within 7 days of receiving the order. If contact is made outside of the 7 day window, you are at risk of voiding your warranty.
Our warranty covers the replacement or repair of any product that has a manufacturing or material defect that is not the result of normal wear and tear, or a natural characteristic of the material used. It is not transferable and does not apply in situations of misuse or incorrect use of the product. The warranty applies to the point of original delivery for the purchased goods. It does not apply to goods that are moved or taken outside of Australia, to goods that have been changed in any way or if goods do not fit.
After six months, delivery and re-delivery costs are borne by the customer.
Plyroom reserves the right to make good products or repair as it deems most appropriate and considered on a case by case basis.
Please read the above guidelines carefully before filing a claim.
To make a claim contact your initial Sales Person or the Store from where you purchased your product. For online purchases contact email@example.com.
For any additional queries please email us at firstname.lastname@example.org