Below are our frequently asked questions. If you have a question that isn’t answered below or you’d just like to get in touch, please email firstname.lastname@example.org.
In a world where consumption is the new norm, our aim is to create a sustainable business creating with honesty, transparency and longevity. If we all going to continue buying stuff, let’s try and make stuff that is designed for permanence rather than landfill.
Planned, or built-in obsolescence is the policy of deliberately limiting the life of a product in order to encourage the purchaser to replace it. As consumers we see it everywhere. The sales frenzy for end of season items, the new, ‘improved’ phone that no longer supports the old charging cables. As designers, we take note of the items our grandparents lovingly repaired and reused.
We want you to have furniture that is contemporary and feels current, but we also want you to have our furniture for decades. We want you to know how to take care of it, have it as a blank canvas in your home that can be adorned for the seasons and colour trends of the year. We never want you to feel like it can be put on the kerb or sent to landfill. At best, you love it for decades and pass it down to your children. At worst, you move it on to another family who love it just as much as you did when you feel it no longer serves your needs.
We work with a number of small-scale makers, both in Italy and locally in Melbourne. We only work with smaller workshops running a refined production process. We like to know that our products are made in limited runs by people we know.
We are very hands on with the production of our locally-made items. All our locally-made furniture is a short drive to Plyroom HQ and you will often find us visiting our local makers. Our local makers understand our ethos and work with us to ensure the highest production standards are maintained.
Within the genre of plywood there are many types and species of timber, however we only work with sustainably forested and certified Baltic birch and European beech.
Plywood is our material of choice for several reasons. It is made from real trees. More specifically, thin layers of honest timber pressed and glued to the desired thickness. A board of solid wood is dimensionally unstable and may shrink or swell. Plywood is a board made from thin sheets of construction veneers which are bonded in layers to create a strong and stable board.
A common hardwood species used for plywood production is birch. Birch plywood is classified as one of the most beautiful and high quality types of plywood due to its superior mechanical properties and relatively uniform appearance. The advantage with birch is its fast rate of growth compared to other wood species. We only use sustainably forested and certified birch of the highest standard. We also use beech for the curved storage pieces in our collection. These are made by a family of furniture and percussion makers in Italy who have been fine-tuning their craft for 100 years.
In the production of plywood, each layer of hardwood is pressed and glued in alternating directions. Typically, solid timber wants to bend and warp along its grain direction, so alternating the layers forces the timber to work against itself, making it super strong. This technique is called CLT (Cross Laminated Timber). Glues are also added, and depending on the type of glue, this contributes to the strength of the board once it’s all laid up.
On some of our designs we work with solid timbers and brass to complement our pieces. We never use MDF veneer or chipboard.
1% for the Planet is an organisation that aims to drive true on-the-ground change within their six core issue areas: climate, food, land, pollution, water and wildlife. Through our membership of 1% for the planet, we will donate 1% of our gross revenue (not just profit) directly to highly vetted environmental non-profit organisations to ensure our donations make the most impact possible.
We recently learnt that only 3% of total philanthropy goes to the environment. Looking for an opportunity to grow sustainability efforts further, we’ve chosen to participate in the creation of a healthier economy and planet for all by becoming a member of 1% for the Planet.
You can read more about our Sustainability journey here.
The most you will need to assemble any piece is a hammer and mallet. Some pieces need only be assembled by hand. Any specific tools required for your product will be supplied.
Yes, but please take care when disassembling your furniture as rough handling may lead to chipping or denting of the product.
We have a studio in Northcote, Melbourne. It is open Monday - Thursday 10am - 4pm by appointment. You can make an appointment on our Contact Us page.
Making quality products that will last the test of time is very important to us. Our products are independently tested and certified in accordance with AUS/NZ safety standards for your peace of mind. We use architectural grade European birch plywood which has the same strength kilo for kilo as steel, making it extremely durable and robust. Combining high quality materials with the purposefully considered construction techniques of our designs, you can rest assured knowing your Plyroom piece will be a treasured piece for many years to come.
Due to the natural grain of the wood, there may be a difference between the colour of each piece which makes each furniture item truly unique.
Wood is a natural material that varies in colour, grain and overall appearance and texture. While the product images on the Plyroom website are intended to represent the natural materials used and to display various characteristics of the plywood, they’re not able to show every variation and every individual piece of furniture.
This is particularly true for variations in colour, pattern, texture and veining. Some pieces of plywood may feature a small number of colour-matched patches to ensure colour consistency and prevent knots in the timber. These are designed to give each piece a consistent face.
If your item is in stock, it will be dispatched from our Melbourne warehouse within 2 business days of confirmation of your order. Postage and delivery times differ depending on your location. For items currently out of stock, production and delivery times are specified on each of the product pages. Please get in touch with us if you need further assistance with the estimated arrival of your product.
We do our best to ensure competitive delivery rates. Cost of shipping on all orders depends on your location and the weight/dimensions of your order. This applies for metropolitan and regional deliveries around Australia.
Yes, you can collect your order from our studio in Northcote VIC at no charge. Find us here.
Once you’ve placed your order, you’ll be informed by email at each of these stages:
- When your payment has been accepted
- When your order has arrived in Australia (if not currently in stock)
- When your order has been dispatched from our site in Melbourne to your delivery address
For all other enquiries and to further track your order once dispatched, please email email@example.com.
All furniture orders are delivered by secure courier which requires a signature as proof of receipt. While our carriers provide a door-to-door service, this does not include carrying items upstairs, the placement of items or the removal of packaging. If your order includes larger items, we recommend ensuring you have a friend handy to help you place the item in your home.
If you’ve received email confirmation of dispatch of your order and your items have not yet arrived, please contact firstname.lastname@example.org and we’ll provide you with a prompt update. If you have ordered a product that is not currently in stock, please check the availability on the website for the estimated arrival time of your item. For any additional questions, please don’t hesitate to get in touch with us any time at email@example.com
If you have an account at www.plyroom.com.au you can update your details online anytime. If you’ve placed an order and need to change your shipping address before confirmation of dispatch or if you placed an order without setting up an account, please email us at firstname.lastname@example.org.
We truly believe you will love your Plyroom furniture, however we do offer a returns policy for change of mind. You can return any item within 14 days of delivery.
To confirm the return process, please email email@example.com. All returned items must be unopened in their original packaging without being used, assembled or part-assembled in any way. After the approval of your return, we will provide you with a refund minus the delivery costs to return the product and minus a 10% restocking fee.
All costs to return the item/s to us must be paid by the recipient of the goods. Plyroom will not cover any costs to return the goods to us.
Where a product is within the returnable period and Plyroom has been notified we will issue a refund of the original purchase price of the product/s only less a restocking fee of 10%. The refund will exclude any postage or freight charges to originally deliver the goods to you.
The following items are non refundable and all sales deemed final: Sale/Seconds items, Customised items, Special order items.Delivery costs can vary depending on the location and carrier. The refund will be processed within 7-10 business days from the date we receive the return.
In the unexpected event of receiving a faulty product or, if you have a warranty claim within 12 months of purchase, please contact us by email at firstname.lastname@example.org. If the product is found faulty or if the warranty claim is accepted, we will arrange a replacement, store credit or refund for the item, and cover associated freight costs.
For change of mind, items must be unused and in their original packaging in order to issue a refund. If the item is faulty, but items are no longer in their original packaging, you can still submit a return claim by emailing email@example.com.
Clean your furniture by wiping with a soft, dry or slightly damp cloth. Please do not use any abrasives or cleaning products as these can damage the finish. We recommend protecting the furniture item from very hot or wet objects and always wipe spills immediately with a damp or dry cloth. When placing furniture in your space, please be mindful of environmental factors. Avoid placing furniture in areas of strong sunlight, as this may cause the finish to fade and can contribute to structural movement. The use of humidifiers near or on the product may also harm the finish.
Yes. Our furniture is very simple to assemble. We recommend assembling the product on carpet or a soft surface such as the product packaging to prevent scratching. If you would like an additional copy of assembly instructions please email firstname.lastname@example.org.
If you need replacement parts or hardware for your furniture, you can purchase these here or contact us at email@example.com for any additional components unavailable online.
All Plyroom furniture is covered by a three year warranty which covers any fault, problem, defect or error in relation to the following:
(a) construction of the furniture products (excluding customer assembly)
(b) workmanship and manufacturing
(c) all timber related joints and final pre assembly components
We ensure the quality and durability of our makers’ designs and craftsmanship. Our furniture is not designed to be dragged along floors, unless it includes castors. Always lift and move furniture with care. Environmental conditions can affect the performance and appearance of your furniture.
Strong sunlight, humidity and rapidly changing temperatures can cause changes such as shrinkage, expansion, bowing, splitting and colour change, which are not protected under warranty. We do not recommend a latex mattress be used with our bed bases. To make a claim please contact firstname.lastname@example.org or the store at which you purchased your Plyroom product.
For more information visit Zip to learn more.
We also accept payment online from PayPal, Visa, MasterCard and AMEX.
We accept payment online by Visa, MasterCard and Amex. We also accept payment by PayPal. If you wish to do a bank transfer to pay for your order, please get in touch and we can accommodate this for you.