Returns for change of mind
We want you to love your Plyroom furniture and understand that sometimes you might change your mind. That’s why we offer a 14-day returns policy.
If you change your mind after placing your order you are entitled to return it for a refund providing that we are informed within 14 days of delivery. All returned items must be unopened in their original wrappings, and not assembled or part assembled in any way. Please note that we do not refund custom orders for change of mind once a deposit has been paid.
If the item(s) is faulty, but you are no longer in possession of the original packaging the return claim can still be submitted. Where the original packaging is either damaged or no longer suitable to protect the product once shipped, we kindly ask that you arrange by whatever means to have the product(s) safely and securely wrapped before being picked up by our delivery partners.
Workshop ticket returns, exchanges or cancellations
Tickets cannot be refunded or exchanged after purchase.
Processing a refund
After the approval of your return, Plyroom will provide you a refund less the delivery costs to return the product(s) and a 10% restocking fee within 7-10 days from the date we receive the unopened returned product(s).
Shipping charges in case of return
You can return your item(s) within 14 days of the delivery date. If you simply decide that you do not want your product anymore, you will receive a refund, less the outbound associated shipping costs and a 10% restocking fee. Shipping costs will vary according to the item(s), supplier and your location.
In the unexpected event of receiving a faulty product(s) or if you have a warranty claim within 12 months of purchase, please contact us by email at firstname.lastname@example.org. We may ask for photos to support the assessment of your claim. If the warranty claim is accepted, we will arrange a replacement, a store credit or a refund for the item(s), and cover associated freight costs.
We offer a 12 month warranty on all Plyroom products. The warranty covers any material or manufacturing defects but it does not cover general wear and tear.
The warranty will be void if for any reason the product has been altered.
All customer details for purchases made through Plyroom online are kept on file, so there is no need to complete a warranty card. Please contact us to make a warranty enquiry.
If you purchased the product from one of our stockists, please lodge your warranty claim at the store with your original proof of purchase.