1. About these Terms of Sale
These Terms of Sale apply to the products offered for sale and sold on the website at www.plyroom.com.au (Website). The Website is operated by Plyroom (ABN 58 006 100 465) (we/us). Each time you purchase products from the Website a binding agreement is formed between us and you incorporating these Terms of Sale and the further details specified in the purchase order you place with us using the online checkout process on the Website (Order). If you do not accept these Terms of Sale, cannot purchase products from the Website. We may vary these Terms of Sale without notice. These Terms of Sale apply as varied from time to time to all subsequent Orders placed by you.
2. Our products
Wood is a natural material that varies in color, grain pattern and overall appearance and texture. While Plyroom samples and the product images on the Plyroom website are intended to represent the natural materials used and to display various characteristics of the plywood, they do not show all variations. This is particularly true for variations in color, pattern, texture and veining.
Some pieces of plywood may have present a small number of colour-matched patches to ensure colour consistency and the absence of knots in the timber. These are designed to give each piece a consistent face. The customer acknowledges that timber materials and hence the finished product can vary in color, pattern, and texture.
Your Order represents an offer to us to purchase a product which is accepted by us once we have sent you an email order confirmation. You must confirm your acceptance of these Terms of Sale each time you place an Order with us. You may not cancel or withdraw an Order after it is placed.
Your debit or credit card is charged for the whole amount of the order when the order is created. Plyroom uses one of the most powerful security systems on the Internet, a Secure Socket Layer (SSL) reinforced by an encryption process in order to protect all significant data related to payment.
We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of refusing or suspending any transaction after processing has begun.
We currently offer a 1 month lay-by for orders over $200. A 30% non-refundable deposit is required as down-payment, with the balance due in a month. To complete your lay-by, please proceed through to checkout and select the 'Lay-Buy' payment option. Terms and conditions apply - see our Lay-by page here.
5. Delivery charges and times
Delivery lead time may vary depending on the products ordered. Our made to order production model makes it vary from 8 to 12 weeks on average, also depending on the quantity of orders and on the vessel availability. This is only an average estimation, and some delivery can take longer, or alternatively be delivered much faster, for example for items currently in stock. All delivery estimates given at the time of placing and confirming order are subject to change. In any case, we will do our best to contact you and advise you of all changes.
6. Delivery method
Depending on the item's weight, size and quantity, different carriers and services might be used to deliver your order.
7. Returns policy
If you have changed your mind you are entitled to return your product(s) for a refund provided that we are informed within 14 days of delivery. All returned items must be unopened in their original wrapping, and must not be assembled or part assembled in any way. After the approval of your return, Plyroom will provide you with a refund less the delivery costs to return the product(s) and a 10% restocking fee within 7-10 days from the date we received the unopened returned product(s). Delivery costs will vary upon the number of items and your location.
Where a product is faulty, you may be entitled to a replacement, repair or refund under the Australian Consumer Law as set out in Schedule 2 to the Competition and Consumer Act 2010 (Cth). In that case, we will meet our statutory obligations to you.
Where you purchase a product that is faulty but which is not a product of a kind ordinarily acquired for personal, domestic or household use, our liability to you is limited at our option to: replacing the product with the same or an equivalent product; or reimbursing you for the cost of having the product replaced with the same or an equivalent product; or repairing the product; or reimbursing you for the cost of having the product repaired.
8. Damaged Goods - Refund Policy
If the delivered item does not match your order, is damaged or incorrectly supplied, please contact us as soon as possible to discuss a refund, repair or replacement. We will ask you to send us a photo of any damage for our records to assist us in taking appropriate action. If your complaint appears valid we will arrange for collection of the item by our courier, who will advise you of a proposed collection date. We will require you to take care of the item after you have taken delivery of it until it is collected, as it might be necessary to return it to the manufacturer. Please include your customer order details with the item(s) to be returned, as these are necessary for processing a return. Once received, the items will be checked and our customer service will contact you to discuss a possible replacement or full refund.
It is your responsibility to inspect the goods within 7 days of delivery. Damage must be notified upon receipt of goods and you need to adhere to the claim process including proof of damage and arrangement of goods to be returned for inspection. Any damage or refund request after 7 days of delivery will be treated as a warranty claim. All items must be in the original wrappings and not assembled or part assembled in any way. Unless specified, all products are covered with a 12 month manufacturer's warranty if there is damage to your product due to a manufacturing defect. This warranty is not applied to commercial usage, normal wear and tear, damage arising from abnormal use or abuse and any indirect or consequential loss.
9. Your account
You can open an account with us using the signup feature on the Website. You must confirm your acceptance of these Terms of Sale during the sign up process. You must provide complete and correct information in relation to your account.
You must keep your account details secret and secure. You are solely responsible for the user activity that occurs in relation to your account. You must notify us immediately if you become aware of or suspect any breach of security or unauthorised use of your account. Although we will not be liable for any loss you suffer as a result of unauthorised use of your account, you may be liable for any loss we suffer. Your account will continue to stay open unless it is cancelled by us in accordance with these Terms of Sale. We may cancel your account with or without notice for any reason including if you breach (or if we have reason to believe you may breach or you intend to breach) any part of these Terms of Sale.
Cancellation of your account does not affect any Orders placed by you prior to cancellation, unless cancelation results from you breaching these Terms of Sale in relation to such Orders.
11. Content and information
These Terms of Sale apply to all text, compilations, images, logos, data, drawings, photographs, tables, designs, trade marks, software and audio, video and other file types contained in or on the Website (Content). You may only use the Content in accordance with these Terms of Sale and as permitted by law.
12. Links to third party websites
The inclusion in the Website of any hyperlinks or other pointers to any third party websites or applications does not imply our endorsement or approval of such third parties or their websites, products or other activities.
13. Users outside Australia
The Website may be accessed from within Australia and throughout the world, but only Australia residents may purchase products from the Website. We make no representations or warranties that the Website (including any Content) complies with the laws of any country other than Australia. If you access the Website outside Australia, you do so at your own risk and you are solely responsible for complying with the laws in the place from where you access the Website. These Terms of Sale are governed by the laws in force in the State of Victoria, Australia and you submit to the non-exclusive jurisdiction of the courts of the State of Victoria, Australia.
14. General legal terms
To the extent permitted by law, we will not be liable to you for any special, indirect or consequential loss, damage or other claim in relation to your use of the Website, including in relation to any failure or technical issues that limit or prohibit your use of the Website. Despite the security measures we employ on the Website, we will not be liable to you for any direct or indirect damage or loss (including consequential loss) suffered by you as a result of any fraudulent or unauthorised use by another person of your payment method in relation to any Orders. You indemnify us and our officers, employees, agents and contractors against any liability, loss (including consequential loss), damage that we suffer, or claims against us in relation to any breach by you of these Terms of Sale or any unlawful, illegal, negligent or tortious act or omission by you in relation to your use of the Website. Any delay or failure by us to enforce any rights under these Terms of Sale does not constitute waiver.